Introduction Salesforce Digital Engagement is a cloud-based platform that allows businesses to communicate with customers across multiple digital channels. This includes SMS, WhatsApp, Facebook Messenger, and web chat. The platform also provides a unified view of customer interactions, so businesses…
Introduction In sales, the journey from a lead to a deal is complex which involves multiple stages and requires careful management. This is where Salesforce, a globally known customer relationship management (CRM) platform, comes into play. Salesforce provides various tools…
Introduction Natural Language Processing (NLP), generative Artificial Intelligence (AI), and other foundation models have completely altered the flow of business processes. Generative AI has increased productivity and efficiency, reduced costs, and created new growth opportunities by automating tasks previously performed…
Introduction Salesforce is the most widely used CRM globally, and WhatsApp is the most commonly used messaging app globally. The benefits of connecting Salesforce and WhatsApp will undoubtedly be increased. Combining Salesforce with WhatsApp improves customer satisfaction, brand loyalty, and…
Salesforce Gmail Integrations Salesforce Gmail integrations refer to the seamless connection and synchronization between Salesforce and Gmail, allowing for enhanced productivity and streamlined workflows. Users can access Salesforce data and functionalities directly within their Gmail interface by integrating these two…
What is Talend? Talend is an open-source ETL tool that can help you sync data between your external data sources and Salesforce. It comes with standard components to set up connections to your salesforce org, and query and manipulate data.…
Outbound Messages: Outbound messaging allows you to specify that changes to fields within Salesforce can cause messages with field values to be sent to designated external servers.Outbound messaging is part of the workflow rule functionality in Salesforce. Workflow rules watch…
What is Apigee? Apigee is a platform for developing and managing APIs. By fronting services with a proxy layer, Apigee provides an abstraction or facade for your backend service APIs and provides security, rate limiting, quotas, analytics, and more. Apigee…
How to build an Einstein Bot? In this demo project, we have built an interactive bot in a Trailhead Playground Here we will: Prepare our Experience Cloud site and run Chat to enable Einstein Bots. Set up an Einstein Bot.…