Introduction
Navigate Digital Success
Are you looking for a way to improve your digital customer experience and grow your business? Do you want to create memorable, personalized interactions across digital channels that drive loyalty and retention? Do you need a reliable and experienced IT consulting company that can help you achieve your digital goals?
If you answered yes to any of these questions,you have come to the right place. Alt Digital Technologies is a leading IT consulting company specialising in enhancing digital customer experiences. We help businesses like yours create success stories by aligning customer journeys with your brand’s culture and processes.
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DCX MATRIX
Your Future of CX Starts Here
When it comes to implementing Digital Customer Experience (DCX), one of the classic debates that arises is whether to opt for a Build or Buy approach. At Alt Digital Technologies, we understand the significance of making the right choice, customized to your specific needs.
DCX Matrix
Hubspot | Pega | Sugar CRM | Zoho
Commercetools|VTEX| Shopify| ElasticPath|KiboCommerce
Zendesk | Zoho | Freshworks
Amplience | Contentful | Drupal | WordPress
Zoho desk | Zendesk | Jira Service Desk
Foundational Components & Integrations
Java Full Stack
Java • JEE • Spring • REST • SOAP • SpringBoot • Hibernate • Caching • RDBMS • NoSQL DB • NodeJS • HTML/CSS/JS • ReactJS • Angular • GraphQL
DevOps
GIT • Gradle • Maven • Jenkins • Chef • Ansible • Puppet• Bitbucket • Docker • Kubernetes
Quality Testing
JUnit • Selenium • JMeter • SonarQube • Postman • SoapUI • JMeter • Jest • Cucumber
Cloud
AWS • Azure • GCP • Salesforce • Oracle • GCP • Iaas – Paas – Saas
Observability
New Relic • DataDog • Dynatrace • Splunk • AppDynamics
Search
LucidWorks • SOLR • ALGOLIA • GroupBy • ElasticSearch
PIM
InRiver • Plumslice
OMS
Kibo Commerce • Fluent Commerce • Manhattan Associates • SAP
Identity
OAuth • Okta • Azure AD • SSO
Social
Salesforce Social Studio • Oracle Social Cloud • Zoho Social
Analytics
Adobe Data Layer • Google Analytics
Platform Selection
Platform selection is a critical decision-making process that businesses like us must consider when designing and implementing digital solutions. Selecting the right platform for your business can be challenging and highly impactful. Alt Digital Technologies understands that one size does not fit all. That’s why we offer a unique dual-strategy approach to meet the diverse needs of our clients.
There are two broad strategies to choose from a complete technology stack
Single-Provider Strategy:
Choosing a single provider for a complete range of services is the smart way to enhance your customer’s experience. Take Adobe, for instance. With Adobe, you get everything you need to engage your audience, from marketing tools to creative software and powerful data insights. By opting for a single provider, businesses can streamline operations, avoid compatibility issues, enhance the user experience, and potentially gain efficiency.
Multi-Vendor Strategy:
Alternatively, you can mix and match solutions from different vendors. For example, you could use Adobe for one aspect, Salesforce for sales and marketing, Commercetools for digital commerce, and ServiceNow for digital service. This approach allows you to create a customized solution that fits your unique needs. It’s all about personalization and choice. Sometimes it helps in reducing the Total Cost of Ownership (TCO) and also fast Time-to-Market (TTM).
Of course, one approach is to build everything from scratch based on your needs.
Each of these approaches has its own pros and cons. Contact us to figure out the best strategy based on your needs, budget, and how quickly you need to get to the market.
OUR SERVICES
Service That Speaks for Itself
Technology Stack
Turning Complex into Simple
Database & Cloud
Analytics & Development Tools
Search & Data Management
Web Development
Backend Development
E-commerce , Salesforce & Commerce
Content Management
Testing
CI/CD
Why Choose Us
Our Key Differentiators
On-Time Task Fulfillment
Dedicated to meeting deadlines with precision and consistency. Committed to delivering results as promised, ensuring trust and reliability are maintained.
24-Hour Availability
Providing round-the-clock access and support, catering to diverse time zones and client needs. Prioritizing convenience in every aspect and fostering operational efficiency.
In-Depth Support
To provide you with complete assistance, we go beyond surface-level solutions. Providing custom guidance to resolve challenges and striving for quicker problem resolution.
Cutting-Edge Technology
Staying at the forefront of technological advancements, constantly updating tools and methodologies for efficient, innovative solutions.
Licensed Partner
As a licensed partner for Adobe and Salesforce services, we aim to be your trusted partner. Adhering to established standards and contributing to mutual growth.
End-to-End L2 Support
Delivering L2 support across the entire issue resolution process, including initial diagnosis, troubleshooting, and case management to ensure a smooth client experience.
We Don’t Just Deliver; We Deliver Uniquely
Strategy & Planning
Requirement Gathering
Initial Consultation
Service Delivery Approach
Deployment & L2 Support
Testing & QA
Implementation
Implementation
Testing & QA
Deployment & L2 Support
GET IN TOUCH
Connect With Us
- Complete the “Get In Touch” form to begin
- Personalized and free consultation for unique needs
- Collaboratively plan and strategize the project together
- Maintain transparent communication channels
- Customized approach for your business goals
- Committed to on-time delivery
- Client satisfaction is our focus
- Dedicated to tangible business results
