SAP CX
Our Promise, Your Peace of Mind
Unveiling SAP CX: Elevate Every Interaction, Every Time
SAP Puts Service First
Alt Digital Technologies excels in delivering SAP CX services by seamlessly integrating cutting-edge solutions into businesses. With a skilled team of SAP experts, we optimize customer experiences through CRM, e-commerce, and marketing automation. Our holistic approach streamlines processes enhances customer engagement, and drives growth. We empower enterprises to thrive in the digital era with SAP CX excellence.
- Transforming customer journeys with SAP CX, using data-driven personalization for unforgettable brand experiences.
- Decoding SAP complexities, creating seamless integrations and custom solutions, simplifying client transformations.
- Our secret sauce? A CX dream team - design thinkers, data masters, and SAP experts unite!
Advantages
Our Efficiency, Your Success
360-Degree Customer Insights
Gain a complete view of customer interactions, preferences, and behaviors for effective personalization.
Real-Time Data Analysis
Leverage advanced analytics to make data-driven decisions, enhancing marketing, sales, and customer service strategies.
Integrated Ecosystem
Seamlessly integrating SAP CX with existing systems, fostering collaboration and delivering a unified customer experience.
Success Stories
Real Results, Actual Impact
Company
AxiSport
Challenge:
The company sought to streamline its customer engagement processes across various channels and enhance personalization for its customers.
Solution:
They implemented SAP CX, integrating data from multiple touchpoints to create personalized shopping experiences.
Results
Increased online sales by 40%.
Reduced customer service response times by 30%.
Improved customer satisfaction scores by 20%.
Company
United Skyways
Challenge:
The airline company needed to enhance its customer service capabilities to provide real-time flight information and personalized travel experiences.
Solution:
SAP CX helped the airline major implement a comprehensive customer service platform, integrating data for personalized flight recommendations.
Results
Reduced customer inquiries by 25%.
Improved customer retention by 15%.
Increased ancillary revenue through personalized offers by 20%.
Company
HouseMaster
Challenge:
The retailer wanted to optimize its e-commerce platform and create a seamless shopping journey for both online and in-store customers.
Solution:
Implementing SAP CX allowed the retailer to unify its retail operations, enhancing inventory visibility and offering personalized product recommendations.
Results
Increased online sales by 50%.
Reduced out-of-stock instances by 30%.
Improved customer satisfaction by 15% through personalized shopping experiences.
Company
TechWorks
Challenge:
The retailer wanted to optimize its e-commerce platform and create a seamless shopping journey for both online and in-store customers.
Solution:
SAP CX enabled the tech giant to implement a unified customer service platform, integrating data for proactive support and personalized product recommendations.
Results
Reduced customer service response times by 40%.
Increased product adoption rates by 25%.
Improved customer satisfaction scores by 20 through personalized support and engagement.
How does it work?
Implementation of SAP CX Solutions
Get Started
GET IN TOUCH
Connect With Us
- Complete the “Get In Touch” form to begin
- Personalized and free consultation for unique needs
- Collaboratively plan and strategize the project together
- Maintain transparent communication channels
- Customized approach for your business goals
- Committed to on-time delivery
- Client satisfaction is our focus
- Dedicated to tangible business results
